REFUND POLICY

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Last Updated: 09/02/2025​

We strive to provide exceptional service and satisfaction to all of our customers, and we want you to be completely satisfied with your purchase. That is why we have developed a comprehensive refund policy that ensures that you are able to return any product that does not meet your expectations.​​​

If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible for a refund, you must meet the following criteria:​

1. The item must be in its original packaging, unused, and in the same condition that you received it.​

2. You must have proof of purchase, such as a receipt or order confirmation.​

3. The product must be returned within the specified time frame, which is 30 days from the date of purchase.​

If you meet these criteria, you may be eligible for a refund. Here is how our refund policy works:​

1. Contact us: To initiate a refund, please contact our customer service team within 30 days of your purchase. You can reach us Email: support@oceanblueways.com or Phone: +1 315 259 8372
and we will assist you in processing your refund.​

2. Return the product: Once we have confirmed your eligibility for a refund, we will provide you with instructions on how to return the product. You will be responsible for the cost of shipping the product back to us.

3. Refund: Once we receive the returned product, we will inspect it to ensure that it meets our eligibility criteria. If the product is eligible for a refund, we will process the refund within 5-7 business days. The refund will be credited to the original payment method used to make the purchase.​

Please note that we do not issue refunds for the following:​

1. Products that have been damaged or altered by the customer.​

2. Products that have been used.​

3. Products that have been returned after the specified time frame.​

We reserve the right to refuse a refund if we determine that the product does not meet our eligibility criteria.

We hope that our refund policy provides you with peace of mind when shopping with us. We appreciate your business and thank you.